Building data-driven software solutions that transform business challenges into reliable technology.

Supported a client engagement by investigating Power BI report loading issues and assisting with extending existing reports by integrating additional Salesforce data. Worked with the semantic model to understand how Salesforce data flows into reporting. Contributions included investigating report loading issues, analysing report dependencies, assisting with integrating additional Salesforce fields, and supporting report maintenance and enhancement.

Contributed to the development of an internal Salesforce application designed to centralize employee certification records. The solution improved data quality through validation and duplicate prevention while providing employees with a self-service experience to submit certification details. Imported employee records, created validation rules, configured duplicate rules, and developed a custom Lightning Web Component (LWC) for the Experience Cloud site using Apex, JavaScript, HTML, and CSS.

Supported the discovery phase of a business transformation initiative by interviewing business stakeholders, documenting existing processes, understanding the systems used in day-to-day operations, and identifying operational pain points to support solution design. Contributions included conducting stakeholder interviews, documenting business processes, identifying pain points, and supporting requirements gathering.

To strengthen my understanding of Salesforce Service Cloud, I designed and configured a complete service console that simulated a real-world customer support environment. The project focused on case management, automation, routing, and agent productivity using Salesforce best practices. Configured Email-to-Case, queues, Omni-Channel, Lightning Record Pages, Flows, Record Types, Page Layouts, validation rules, Knowledge, and custom Lightning Web Components to extend platform functionality.